The Service Delivery Account Lead’s primary role is to be the overall service delivery support for the clients. This resource shall have deep client understanding and comprehensive knowledge of the assigned clients’ processes and scope of services. He/she shall liaise with the clients’ SMEs (Subject Matter Expert) to understand and analyze their issues and requirements, to provide resolutions and recommendations for new services (Change Requests), to help with the business growth.
He/She has the overall responsibility maintaining strong partnership with the clients PICs and their key stakeholders.
- Minimum 2 – 4 years of experience in either of the following roles:
- HR Business Partner, Customer Relationship Support, Project Management
- Bachelor’s Degree in Business Management, or Human Resources Management
- Has intermediate knowledge on all MS Office applications